Policies
Our Accessibility Policy
We’ve built this website to make it easier for all web users to contact 'Dukesmead Boarding Kennels & Cattery' or find out more about us.
Zooming
You can always zoom in or out if that works better for you.
Images
We have added ALT tags to all images, ALT Tags are invisible descriptions of images which are read aloud to blind users on a screen reader. Adding ALT text allows us to include images, but still provide the content in an alternative text based format. If no ALT tags are provided, then a screen reader would only be able to say "IMAGE" or perhaps provide a file name.
ARIA
We also make use of Accessible Rich Internet Applications (ARIA) attributes where possible. ARIA is a set of special accessibility attributes which can be added to any markup, but is especially suited to HTML. The role attribute defines what the general type of object is (such as an article, alert, or slider).
The aria-label attribute is used to define a string that labels the current element. Use it in cases where a text label is not visible on the screen.
The aria-hidden attribute is used to hide elements, such as icon names; that would otherwise make following a web page difficult for screen readers.
Language
We have included a Language Tag, this tag is designed to signal screen readers pronunciation engines which language to use.
Skip to Main Content Link
The accessibility feature of “Skip to Main Content” allows you to get past all the navigation and end up at the main event. This is an element that usually appears high in the page hierarchy, often the first focusable element on the page. When selected, it will move focus for the keyboard user or screen reader to the main content on the page, allowing reading or navigation to continue from there.
Our Cookies Policy
When you view this website, we may store some information on your computer in the form of a cookie file (referred to here as “Cookies”),
which will enable us to tailor the site to improve your browsing experience. Cookies are small text files that are placed on your
computer by websites that you visit.
The Cookies we use on the Site can be described as follows:
CMSSESSID[unique id] - used to maintain continuity as you move between pages in the Site and expire when you close your web browser.
Cookies used by Google Analytics
–utma - this cookie keeps track of the number of times a visitor has been to the Site, as well as information about when their first visit
was, and when their last visit occurred. All data is anonymous and expires 2 years from set up.
–utmb and --utmc - these cookies work together to calculate how long a visit takes. --utmb takes a timestamp of the exact moment in time when a
visitor enters the Site, while --utmc takes a timestamp of the exact moment in time when a visitor leaves. The cookies effect can be said to
wait 30 minutes for another pageview to happen, and if it does not, they expire.
–utmz - this cookie allows analytics to ascertain where the visitor came from, what search engine was used, what link the user clicked on,
what keyword was used, and from where in the world the Site was accessed. It is used to calculate search engine traffic, advertising
campaigns and page navigation within the Site and expires 6 months after set up.
Our Privacy Policy
In May 2018, the original Data Protection Act 1998 was replaced by General Data Protection Regulation (GDPR). This had an impact on small
businesses such as mine to notify users of how we collect and use their personal details. This page outlines how I do this.
The ‘Dukesmead Boarding Kennels & Cattery’ Privacy Notice
What this confidentiality notice covers
Dukesmead Boarding Kennels & Cattery is committed to protecting your personal information. In this notice, references to ‘we’ or ‘us’ means ‘Dukesmead Boarding Kennels & Cattery’. This notice explains how we collect and use the personal information about you.
Who we are
Dukesmead Boarding Kennels & Cattery is a Boarding Kennels & Cattery providing a caring service for your pets while they stay with us.
Information we gather
Dukesmead Boarding Kennels & Cattery gathers certain information about people using the Boarding Kennels & Cattery. We collect information in the following ways:
Information you give us
At your first use of our Boarding Kennels & Cattery we will ask you to fill in a Terms & Conditions form which will contain your Name,
telephone number and other relevant information about yoursef/selves.
Information from Website Use
This privacy policy forms part of the terms of use that govern your use of the Dukesmead Boarding Kennels & Cattery website.
We do not gather or collect any information about you when you browse our website.
Information about you from third parties
We do not collect your personal information from other 3rd party sources.
How we may use your information
We only use your information for the purposes of running the Boarding Kennels & Cattery.
We do not use your information for other 3rd party marketing in any way.
We may use your information for a number of purposes including the following:
1. Compliance with legal, regulatory and corporate governance obligations and good practice
2. To provide you with information about our business, your treatment, your appointments, etc.
We will use the information you give us to:
1. Perform services you have requested or providing you with information you have asked for;
2. Administer any treatments that may be suggested and approved by yourself;
3. Any other reasonable purposes of Dukesmead Boarding Kennels & Cattery, acting always in accordance with the data protection law (as amended
from time to time).
Marketing
We do not use your information for marketing purposes.
Information Sharing and Disclosure
We do not normally share your information with 3rd parties at all.
However, we may disclose your personal information to law enforcement agencies:
1. If we are under a duty to disclose your personal data in order to comply with any legal obligation (for example to government bodies and
law enforcement agencies) on production of an appropriate warrant for such data;
2. To protect the rights, property, information or safety of Dukesmead Boarding Kennels & Cattery, our patients, or others.
Cookies
Please see our cookie policy for more information on how we use cookies on our website.
Keeping your records
We keep records only for as long as required to operate the business in accordance with legal requirements.
Where we may store your information
We may keep your personal data in digital format, in a database, on personal computers, laptops, tablets or similar.
The Dukesmead Boarding Kennels & Cattery will take all steps reasonably necessary to ensure that your data is treated securely and in accordance
with this Privacy Notice.
Your rights
You have the right to:
1. Request a copy of the personal information we hold about yourself. This request has a charge of £10 to cover postage etc.
2. Have any inaccuracies in your data corrected. If you would like to update the details we hold about you please contact us via telephone
or by letter.
Changes to this notice and the way we treat personal information
We may update the terms of this privacy notice at any time.
We will notify you about significant changes in the way we treat personal information by informing you verbally at your next appointment.
Enquires and Complaints
Felicity Evans is the first point of contact regarding any enquires arising from this Privacy Notice. Where possible,
please raise all enquires in writing.
If you are unhappy with our work or something that we have done or failed to do in regard of protecting your personal data, please inform
us in writing. Dukesmead Boarding Kennels & Cattery will acknowledge receipt of all complaints and will endeavour to investigate the complaint within
15 working days.
All information enquires or complaints should be sent in writing to:
- Felicity Evans
- Dukesmead Boarding Kennels & Cattery
- Ogbourne St George
- Marlborough
- Wiltshire
- SN8 1TB